Refund policy

Order Processing & Delivery

We ship all orders from our warehouse on the next business day (Saturday–Thursday).
Standard delivery time is 3–8 working days.

During new launches, restocks, or public holidays, delivery might take a little longer—we appreciate your patience while we get your glow to you.

Cancellations & Changes

Please note:
Once your order is shipped, we’re unable to modify or cancel it.
We kindly ask you to review your cart carefully before confirming your purchase.

Returns & Exchanges

We only accept returns or exchanges if:

You received the wrong item, or
Your order arrived damaged

To request a return:

Accept the delivery
Email us within 24 hours at contact.skiolin@gmail.com
Include your order number and clear photos

If your return is approved, we’ll send a free replacement or a full refund if the item is out of stock.

Refunds

Card Payments: Processed within 10–14 business days
Cash on Delivery: Refunded via InstaPay or Vodafone Cash

Hygiene Policy

Due to hygiene and safety standards, we do not accept returns for opened, tested, or used products—especially items like body glazes, mists, and scents.

Delayed Shipping?

If your order hasn’t been shipped after 10 working days, please email us at contact.skiolin@gmail.com
or message us directly on our contact page.
We’ll cancel the order and issue a full refund within 14 days.

Frequently Asked Questions

How long does delivery take?

We process orders quickly and ship from our warehouse the next working day (Sunday through Thursday).

Delivery typically takes 3-7 working days to arrive at your doorstep.

Please note that during new product launches, restocks, or holiday periods, shipping times may be slightly longer than usual.

Can I cancel or change my order after placing it?

Once your order has been shipped, we're unable to make any modifications or cancellations.

We recommend carefully reviewing your order details before completing your purchase to ensure everything is correct.

What is your return policy?

We accept returns or exchanges only in these cases:

The product arrives damaged or defective

You receive the wrong item

To request a return:

Accept the delivery of your order

Email us within 24 hours at contact.skiolin@gmail.com

Include your order number and clear photos of the issue

If approved, we'll send a free replacement or issue a refund after we receive the returned item (if the product is out of stock).

When will I receive my refund?

Refund processing times depend on your payment method:

Card payments: 10-14 business days

Cash on Delivery: Refunded via InstaPay or Vodafone Cash

Can I return opened or used products?

Due to hygiene regulations, we cannot accept returns for opened, tested, or used products—especially mists, creams, and scents.

What if my order is delayed?

If your order hasn't been shipped after 10 working days, please contact us:

Email: contact.skiolin@gmail.com

Or message us directly through our contact page

We can cancel your order and issue a full refund within 14 days in these cases.